We will use the term eTextbook throughout the Help Desk for consistency.
eTextbooks are digital versions of print textbooks, enhanced with features such as high-speed search and electronic note-taking. Some are downloadable, some are viewed /read through your browser.
These eTextbooks contain the same content as a print textbook. Many students find it easier to use an eTextbook rather than carry a print book, others still prefer print - it's all about having choices.
If an eTextbook is available for the title you are looking for, the option to add it to the cart appears. You choose the length of your subscription (on books you read online) depending on how long you need the book. If you choose anything other than Lifetime Access, you will only have access to the book for the amount of time specified. If the book is one that is downloaded, you have unlimited access.
You are emailed information on how to access your eTextbook as soon as your order has processed in our system. After placing your order, your digital product will be added to your My Account Digital Bookshelf within 24 hours.
Due to copyright restrictions, the eTextbooks we offer can only be accessed in the United States, its territories and military bases, and Canada.
To be considered for a refund, your digital purchase must meet all of the following criteria:
- You purchased your eTextbook/Courseware within the last 2 weeks.
- You have not viewed or printed more than 20% of your eTextbook.
- Your eTextbook must be in online mode (cannot be in offline mode).
- If you ordered Courseware, there are NO REFUNDS after the access code is revealed regardless of the date purchased or if the code has been used.
"We're sorry, but an error occurred during the VitalSource redemption process. Please try accessing your ebook again in a few minutes. If the problem persists, Contact Us."
--Likely there is an issue with connecting your eTextbook/Courseware with your account for an unknown reason. If it does not resolve in a few moments, please Contact Us via chat, email, or phone for a resolution.
If you have access to your eTextbook, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.